Terms and Conditions
Please read the following Terms and Conditions carefully before placing your order with Nina's Cupcakery. By placing your order at Nina's Cupcakery, you agree to be bound by these terms and conditions.
We reserve the right to refuse the sale of goods and services or to cancel an order under certain circumstances.
A 50% deposit is required to confirm all bookings. All deposits are non-refundable. No cake order is confirmed until a deposit is received.
Once a deposit is received a receipt will be issued.
Cupcake Decorating Classes
Cake decorating class payment must be paid in full to secure your spot, Spots are filled by a first payed allocation .All classes need a minimum number of students to proceed. If your class does not have enough students it will be cancelled and you will be informed. Should Ninas cupcakery cancel a class, we will provide you with a full refund within 7 working days or you may transfer to a future class .Please note, no cash refunds will be given.Funds will be returned by eft.
Nina`s Cupcakery regrets that it cannot accept responsibility for students change in personal circumstances or work commitments and no refunds will be granted. For medical injury a doctor's certificate must be presented and Ninas Cupcakery will issue a credit note , valid for use from 6 months of issue ,or transfer the student to another class.
Balance of payment is due 14 days prior to the date required,on orders over $250 and 7 days prior to the date required on orders under $250, unless full payment has been received, goods will not be supplied.
If for any reason you require the cancellation of your cake or goods the following charges will apply
After confirming your order with 50% deposit, should you cancel your deposit is non- refundable .
Should cancellation occur 7 days prior to date of supply, the customer will be charged the full amount of their order. No refund will be given.
Quotes are valid for 7 days on orders under $200 and 14 days on orders over $200. After such time, new quotes will need to be re-issued, and the date will be relet to other orders.
Orders will be confirmed only once deposit has been recieved.
An order of $120 value and up for cakes is required before a deliveries will be considered,
For cupcakes a 2 dozen minimuim is required, and delivery is based on availability.
Changes can be made once your quote is booked with 50% deposit. Changes must be made within 14 days of delivery date or will incur a surcharge of $15 per change. Should you require a new quote, after booking is confirmed by your deposit, a $25 fee will apply.
At Nina's Cupcakery every effort will be made to ensure that the final product is matched to the colours and designs chosen as much as possible. Nina's Cupcakery does not guarantee to match the exact colour and designs chosen.
Nina's Cupcakery recommends that modelled items made of sugar paste not be eaten as they contain a high concentration of food colorings, to avoid fading as they dry in order to get good color matches . And as such are not suitable for toddlers or small children, due to high amounts of food coloring.
Many decorations contain wires, picks, jewel and other non edible products, should your choice of design include these Nina's Cupcakery is in no way liable for these in the serving of your cake.
Please ensure that the cake presentation table at the venue is level, stable and strong enough to hold the weight of your cake or cupcake tower.
Once the cake has been collected or delivered and set up Nina's Cupcakery cannot be held responsible for any damages which occur.
Buy confirming your order with a 50% deposit you agree to be bound by the above terms and conditions.